Troubleshooting Performance

My app feels slow — what should I do?

• Try reducing the number of screens open on your canvas at once
• Use Zoom Out to manage large flows more easily
• For best performance, use RapidNative on the latest versions of Chrome or Edge

Why isn’t my screen generating?

• Make sure your prompt or PRD is clear and specific
• Check if you’ve reached your request limit for the month
• If the issue continues, report it via Intercom or email support@shaper.studio

My export isn’t working — what could be wrong?

• Ensure you’re on a paid plan (Starter, Pro, or Enterprise) since Free only supports sample code snippets
• Verify your internet connection during the export process
• Try re-downloading if the zip file looks incomplete
• If the issue continues, report it via Intercom or email support@shaper.studio

Why do my screens look different on mobile preview vs export?

The in-app preview simulates device views (iPhone, Pixel, Galaxy, etc.), but once exported:

• Styling may vary slightly depending on Expo/React Native updates
• Always test your exported project locally with npx expo start for the most accurate result
• If the issue continues, report it via Intercom or email support@shaper.studio

What happens if RapidNative crashes while I’m editing?

Your changes are auto-saved to your project. When you reopen RapidNative, you’ll continue from where you left off. Use the Rollback Feature (from the three-dot menu in the chat section) to restore an earlier screen version.

Can I restore an earlier version if something breaks?

Yes. Use the Rollback Feature (from the three-dot menu in the chat section) to restore an earlier screen version.

How do I report a bug?

• Use the Intercom chat inside RapidNative to send details or screenshots
• Or email us at support@shaper.studio
• Include your project name and steps to reproduce the issue for faster support

Does RapidNative work on all browsers?

Yes, RapidNative works on all browsers.

Can I use RapidNative on low-spec devices?

Yes, but performance may be limited with very large projects.